Return & Refund Policy

At Trends & Silhouettes (T&S), we take pride in ensuring that every product you receive is carefully inspected and packed to reach you in perfect condition.

No Returns or Refunds:

We currently do not offer returns or refunds for any orders. Our focus is on providing high-quality products and a smooth shopping experience.

Exchanges for Damaged or Incorrect Items:

In rare cases, if you receive a product that is damaged, defective, or different from what you ordered, we will gladly process an exchange.

Eligibility for Exchange:

Exchanges are only available for damaged, defective, or incorrect items.

You must submit an exchange request within 24 hours of delivery.

Clear photos of the item must be provided to help us verify the issue.

Exchanges will be processed only for the same product; requests for size changes, colour preference, or fit issues are not eligible.

Exchange Process:

Send an official email to [insert email] within 24 hours of delivery with images of the item.

Our team will review the request and verify the issue.

Once approved, we will arrange for an exchange of the same product at no additional cost.

Important Notes:

Requests made after 24 hours of delivery will not be processed.

T&S reserves the right to deny any exchange request that does not meet the conditions mentioned above.

Please inspect your order carefully upon delivery to ensure a smooth exchange process.